Full setup guide (concise)
This concise guide helps you complete setup safely. The most important actions are backing up your recovery phrase accurately and verifying firmware integrity before transferring funds.
Step-by-step
- Inspect packaging: If there's physical tampering, stop and contact support.
- Download official software: Use the website link printed on the box or our official domain only.
- Initialize on-device: Create a PIN. The device will display the recovery words—write them down in order immediately.
- Confirm seed: The setup app will ask you to confirm select words to ensure backup accuracy.
- Update firmware: Allow only authenticated, signed firmware updates from the official channel.
- Test with a small transaction: Receive a small amount and check the wallet address on the device display.
Best practices
- Never type your recovery phrase into a website, phone, or cloud document.
- Store backups in multiple geographically separated, secure locations if storing significant funds.
- Consider a multisig wallet for high-value storage and enterprise use.
- Keep firmware and desktop apps up to date; verify checksums when available.
Troubleshooting & contact
If the device behaves unexpectedly, disconnect and contact official support. Use live chat, submit a support ticket, or consult our knowledge base for step-by-step video guides.